FAQ

How long will it take for my items to arrive?
All orders will typically take 7-20 business days to arrive. Customer location, season, and shipment location all influence shipping times.

Where do you ship from?
We ship from our China-based partner warehouses and manufacturers.

How long will it take to dispatch the order?
Dispatch can take up to 3 business days in most cases, but it can take up to 5 business days during high periods.

Will I receive a confirmation number when I place my order?
Yes, after placing a purchase, all customers will receive an order number. If you have not received one within 24 hours, please contact us.

Who can I contact if I have a problem with my order?
Please send all inquiries to thedogfaceco@gmail.com.